At Sosa Hair Collection, we are committed to providing our customers with the highest quality products and services. Our stringent quality control processes, continuous improvement initiatives, and dedication to excellence ensure that every item we deliver meets the highest standards. We value your trust and strive to exceed your expectations with every purchase.

Order cancellation policy

Orders placed can be canceled within 12 hours of purchase. After 12 hours orders placed can not be canceled.

Steps on how to cancel your order (within a 12-hour purchase):

1. Locate the order number via email confirmation.

2. Send us an email at contact@sosawigs.com with the order number included.

3. We will contact you the same day within our business hours to proceed with your cancellation request.

General refund/return policy

We understand that sometimes you may change your mind about your purchase or you may not be satisfied with the product. To be eligible for a general refund, your item must be in the same condition as when you received it. The item must be unworn, undamaged, and remain in its original packaging. Refund requests communicated within 48 hours of the carrier's delivery date will be considered.

Below is what we consider to be eligible for a return:

• Issue(s) are communicated within 48 hours of delivery.

• The product is unworn or unused, undamaged, and has remained in its original condition and packaging.

Steps to begin the refund process if a refund is warranted:

1. A video or picture of the item in its original condition (send it to contact@sosawigs.com).

2. A return shipping address will be provided. Return shipping fees are paid by the customer.

3. The customer must return the item within 24 hours once a refund is confirmed. A tracking confirmation must be provided. If a confirmation isn’t received within 24 hours the refund can be void.

4. Once the package is received, we will inspect the package to confirm it meets all product return and exchange requirements. Please allow up to 24 hours for this process.

A 20% restocking fee will be charged on the returned item. Shipping fees will not be reimbursed.

If the product meets all requirements, Sosa Wigs will issue a return. Returns will be processed back to the original payment method and may take up to 10 business days to appear in your account.

Item deemed not as described policy

We provide a detailed description under each item to ensure our customers are informed about their purchase. We also include multiple pictures of items on our website.

Please inspect all orders upon arrival for accuracy or defects. Issues communicated within 48 hours of the carrier's delivery date will be considered. Any communication received after the 48-hour grace period will not be treated and automatically denied.

Below is what we consider to be eligible for a return on items not as described:

• Issue(s) are communicated within 48 hours of delivery.

• Supportive evidence provided by the client, such as videos and pictures that justify the issue. Evidence should be sent to contact@sosawigs.com.

• The product is unworn or unused, undamaged, and has remained in its original condition and packaging.

Steps to begin the refund process if a refund is warranted:

1. A video or picture of the item in its original condition (send it to contact@sosawigs.com).

2. a return shipping address will be provided. Return shipping fees are paid by the customer.

3. The customer must return the item within 24 hours once a refund is confirmed. A tracking confirmation must be provided. If a confirmation isn’t received within 24 hours the refund can be void.

4. Once the package is received, we will inspect the package to confirm it meets all product return requirements. Please allow up to 24 hours for this process.

A 20% restocking fee will be charged on the returned item. Shipping fees will not be reimbursed.

If the product meets all requirements, Sosa Wigs will issue a return. Returns will be processed back to the original payment method and may take up to 10 business days to appear in your account.

Item deemed as defective policy

If a defective item was received, we require that a detailed explanation supporting the issue is sent via email including pictures and video evidence.

Please inspect all orders upon arrival for accuracy or defects. Issues communicated within 48 hours of the carrier's delivery date will be considered. Any communication received after the 48-hour grace period will not be treated and automatically denied.

Below is what we consider to be eligible for a return on defective items:

• Issue(s) are communicated within 48 hours of delivery.

• Supportive evidence provided by the customer, such as videos and pictures that justify the issue. Evidence must be sent to contact@sosawigs.com

• The product is unworn or unused, undamaged, and has remained in its original condition and packaging.

Steps to begin the refund process if a refund is warranted:

1. A video or picture of the item in its original condition (send it to contact@sosawigs.com).

2. After confirmation of the returned item, a shipping label is provided to the customer.

3. The customer must return the item within 24 hours once a refund is confirmed. A tracking confirmation must be provided. If a confirmation isn’t received within 24 hours the refund can be void.

4. Once the package is received, we will inspect the package to confirm it meets all product return requirements. Please allow up to 24 hours for this process.

A full refund will be given on the returned item. Shipping fees will not be reimbursed.

If the product meets all requirements, Sosa Wigs will issue a return. Returns will be processed back to the original payment method and may take up to 10 business days to appear in your account.

Refund/Correction Policy for Wig Services

Please inspect all wig service orders upon arrival for accuracy or defects. Issues communicated within 48 hours of the carrier's delivery date will be considered. Any communication received after the 48-hour grace period will not be treated and will be automatically denied.

Wig services purchases are final sales.

We are not liable for incorrect information, such as head measurements. If the wrong measurements were provided, we are not required to make corrections.

Wig services include wig construction, premade wig customization, wig revamp, closure replacement, and wig reconstruction.

Custom Color Policy for Pre-order Units

We will make every effort to match the custom color you selected as closely as possible to the reference photo. However, please note that an exact match to the photo or description cannot be guaranteed. By completing your purchase, you acknowledge and accept these terms. For any further questions or concerns, please contact us at contact@sosawigs.com

Please carefully read our refund and return policy. It is our customer's responsibility to familiarize themselves with our policy terms and conditions before making any purchases. By purchasing through www.sosawigs.com, you have agreed to our terms and conditions. For further questions, send an email to contact@sosawigs.com.